Phone Orders

If you would prefer to place your order over the phone, our team is on hand Monday – Friday, 9am – 3pm. Please give our Sales Team a call on 01243 379538 and a member of the team will be happy to assist.

Delivery Advice

For delivery questions, please see our delivery page.

If you have experienced any issues with your delivery please see our Delivery Help Guide. You can use the form at the bottom of the guide to submit information, which will be passed through to our Customer Service Team that will try and help you resolve the problem quickly.

Rose Advice

If you have concerns about your rose, please see our Rose Help Guide for fast and informative solutions.

If this doesn’t address your concern, please use the form at the bottom of the guide which can be used to submit information and upload photos, which will be passed straight to our Rose Care Team.

General Advice

We can provide friendly and helpful advice on ordering roses, including what variety might be ideal for your garden or occasion. We can also help with aftercare, planting advice, and general rose information.

Our Help & Advice page can also help with tips and tricks, how to guides, and frequently asked questions.

For all general enquires please email info@englishroses.co.uk or call our team on 01243 379538 (Mon-Fri, 9am-3pm)

For press & media enquires, please see our Press & Media page.

Opening Hours & Response Times

Our office is open Mon-Fri, 9am-3pm, bank holidays excluded.

Our team will try and respond within 24 hours to all email and form submissions, although this will be longer at weekends & bank holidays.