We take great care to ensure that you receive a fantastic looking rose. In the event that your rose has been damaged during delivery, please accept our apologies and contact us as soon as possible. The best way to do this is to complete a rose care form which will be sent directly to our Rose Care Team, who will review your order and contact you shortly.

If you have received a damaged rose we want to get to the bottom of what has gone wrong, as quickly as possible. The best way to do this is to complete a rose care form which is sent directly to our Rose Care Team, who will review your order and contact you shortly.

Greenfly are natural pests found on many plants in the spring and early summer. Whilst often unwanted they are virtually harmless and can be either physically removed by pinching off a shoot or stem or washed off with a garden hose. The good news is it means your rose has been grown in a health and diverse habitat, not one devoid of all insects due to insecticide use. If you get a persistant problem we recommend spraying SB Plant Invigorator 

We go to great lengths to send out roses which are free from greenfly, in the event that you receive a rose with some or your rose develops green fly after a few days, please follow the steps above. Because greenfly are a naturally occurring insect and do little harm we do not offer refunds or replacements for roses with greenfly.

Roses are living plants and at different times of the year new growth can be very delicate. Whilst we take every care when selecting your rose, stems can on occasion get damaged during delivery.  In the event that this happens please just remove the damaged stem with a pair of secateurs or kitchen scissors. Because a damaged stem does not effect the health of your rose we do not offer replacements or refunds for stem or bloom damage.

For further help, please complete a rose care form which will be sent directly to our Rose Care Team, who will review your order and contact you shortly.

We are never happier than when we get the chance to send out flowering roses. We believe that taking delivery of a flowering rose is simply the very best way to receive a rose.

Rose blooms are delicate though and a bit of a bumpy ride can sometimes means that a few blooms can lose their petals on the way. Because a damaged bloom does not effect the health of your rose we do not offer replacements or refunds for bloom damage. We advise that your prune off the flower head when all the petals have dropped.

If you wish to return an unwanted rose, you can do so within 14 days of delivery.

You need to return it to us in the condition it arrived in, and in the original packaging to be eligible for a refund. To keep the rose in optimum condition you may have to water it in the time you have it.

Roses received late or not in a saleable condition will not be eligible for a refund.

You are responsible for the cost in sending the rose back to us.

We have designed our packaging carefully, to guarantee our roses arrive safely and in perfect condition. Because returned plants need to be in a saleable condition, we do not accept returns to us that are not in their original packaging.

Roses are living plants and are considered perishable goods and you are therefore responsible for the cost of returning roses to us. Once we have received your rose we will arrange any refund due.

For returns to be eligible for a refund they must be in a saleable condition. So please take care with your rose and return it as quickly as possible in the condition and packaging it arrived in.

If you think that you have received the wrong rose please contact our rose care team with 24hours of delivery. Please call 01243 379538 or email info@englishroses.co.uk

All products that you wish to return should be returned in the condition and packaging that they were received in, within 14 days of delivery.

All products must be in their original packaging and in a saleable condition to be eligible for a refund.

Our Returns address is: English Roses, Sawmills Farm, Monks Hill, Westbourne, West Sussex. PO10 8QP

Please inform us of your intent to return.

You have up to 14 days after delivery in which you can return any of our roses.

Please bear in mind that roses are living plants and to be eligible for a full refund we must receive them back in a saleable condition. This means we need them returned in their original packaging having been properly cared for during the time you have them. Roses orders received after 14 days or not in a saleable condition will not be refunded.

We have designed our packaging carefully, to guarantee our roses arrive safely and in perfect condition.

Because returned plants need to be in a saleable condition, we do not accept returns to us that are not in their original packaging.

If you want to return a rose to us that is unwanted, you need to do so with 14 days of delivery and using the original packaging. You are responsible for the cost in returning the rose to us.

If you have recieved a rose as a gift and want to return it, please do so with in 14 days of delivery in the original unused condition and with the original packaging.

If your rose was brought by someone else, we are only able to refund the order to the purchaser, who is automatically made aware that you have returned the rose.