Damages

We take great care to ensure that you receive a fantastic looking rose. In the event that your rose has been damaged during delivery, please accept our apologies and contact us as soon as possible. The best way to do this is to complete a rose care form below, which will be sent directly to our Rose Care Team. They will review your concerns and contact you shortly.

Our bespoke packaging is designed to enable the rose to securely travel the country and arrive with you in optimum condition. In the event that your parcel arrives in a less than pristine condition, please accept our apologies.

If the rose is damaged, please get in touch with the team by completing a rose care form below.

If the box is damaged but the rose is not, the packaging has successfully protected your rose during transit! We understand this can be disappointing, but please be assured that roses are hardy plants and will not suffer any adverse effects.

We are sorry that your pot has arrived damaged. Our pots are made from recyclable plastic, and as such they can be slightly more brittle. However to minimise single use plastic waste we feel this is the best solution to the problem, and it is still rare for damage to occur.

Please get in touch with the team at info@englishroses.co.uk and we can arrange for a replacement pot to be sent out if required. Please include:

• Order number
• Photos of the damaged pot
• Any photos of the outer packaging

If you have received a damaged rose we want to get to the bottom of what has gone wrong, as quickly as possible. The best way to do this is to complete a rose care form below, which is sent directly to our Rose Care Team. They will review your concerns and contact you shortly.

Roses are living plants and at different times of the year new growth can be very delicate. Whilst we take every care when selecting your rose, stems can on occasion get damaged during delivery.  In the event that this happens please just remove the damaged stem with a pair of secateurs or kitchen scissors. Because a damaged stem does not effect the health of your rose we do not offer replacements or refunds for stem or bloom damage.

For further help, please complete a rose care form below, which will be sent directly to our Rose Care Team. They will review your concerns and contact you shortly.

We are never happier than when we get the chance to send out flowering roses. We believe that taking delivery of a flowering rose is simply the very best way to receive a rose.

Rose blooms are delicate though and a bit of a bumpy ride can sometimes means that a few blooms can lose their petals on the way. Because a damaged bloom does not effect the health of your rose we do not offer replacements or refunds for bloom damage. We advise that your prune off the flower head when all the petals have dropped.

Roses are seasonal plants and typically flower from late spring to early autumn. Even during the flowering season, we are unable to guarantee that roses will arrive with buds or blooms, as they are living plants that are on a growing schedule of their own.

Roses are long-lasting, living gifts that will bloom for summers to come, and we sell potted roses all year round – even in the winter when they are in their dormant phase and with no foliage. They promise years of glorious summers, unlike bouquets that fade after a very short time. Although we understand the absence of blooms upon opening may be underwhelming, please be assured that you have received a healthy rose that will continue to flower for years ahead.

For more information on the growing cycle of roses, please see here.

We are continually potting and pruning our roses throughout the year to keep them in optimum condition and ensure you receive a beautiful, healthy plant.

During their dormant phase, roses will arrive with short, pruned stems. This allows them to be ready for growing in the spring.

During their growing stages, roses may have been recently pruned to maintain a healthy plant. Please do not worry, as the rose will be able to quickly make new growth.

For more information on the growing cycle of roses, please see here.

Greenfly are natural pests found on many plants in the spring and early summer. Whilst often unwanted they are virtually harmless and can be either physically removed by pinching off a shoot or stem or washed off with a garden hose. The good news is it means your rose has been grown in a health and diverse habitat, not one devoid of all insects due to insecticide use. If you get a persistant problem we recommend spraying SB Plant Invigorator 

We go to great lengths to send out roses which are free from greenfly, in the event that you receive a rose with some or your rose develops green fly after a few days, please follow the steps above. Because greenfly are a naturally occurring insect and do little harm we do not offer refunds or replacements for roses with greenfly.