We have various options for gift wrapping your rose. Please take a look at our guide how to gift wrap your rose which has a fully comprehensive video tutorial about what we provide and how to add them to your order. 

Our delivery calendar gives the option to purchase a rose up to 60 days before delivery. Simply place your order and scroll ahead in the delivery calendar to an open slot of your choosing. 

We send you an order confirmation by email when your order is successfully completed. Please check all mailboxes including Spam/Junk if it is not in your inbox. This email will give you details about your order- Order number; billing details; recipient details; items purchased; pricing breakdown; gift messages; delivery address and estimated delivery date. 

Please email us at info@englishroses.co.uk with your order details and we would be happy to help

Not to worry, as long as your rose has not yet been dispatched we can change these details for you. Please email info@englishroses.co.uk or call 01243 379538 (Mon-Fri, 9am-3pm)

Unfortunately once the parcel has been dispatched we are unable to make any changes.

Standard delivery (Mon-Fri) to mainland UK is £6.99. Express delivery (inc weekends) is £8.99. Delivery to Isle of Wight and some Scottish postcodes may be more, please see here for more detailed information.

Once you’ve entered the delivery details at checkout, a calendar will appear showing available delivery dates. The next available date will automatically be selected, or you can change to a date of your choosing.

Please note: Although we will dispatch your rose in accordance with your delivery preferences, we cannot guaruntee delivery dates and cannot be held responsible for delays once handed over to DPD. This happens very rarely and full parcel tracking is provided, so you are kept informed every step of the way.

We deliver to mainland UK, excluding some Scottish highlands/islands. Unfortunately we are unable to deliver to the channel islands, Isle of Man, Northern Ireland, or internationally.

DPD provides full parcel tracking at dpd.co.uk or via their app. They will be in touch with your tracking number near to the dispatch date. They also send a 1-hour timeslot on the morning of delivery.

We will try our best to resolve this with you. Please see our Delivery Help Guide, where you can also fill in a form to get in contact with us.

When you recive your potted rose, please follow these simple steps:

1. Unbox your rose on the day of delivery and remove all packaging

2. Place your rose outside in natural daylight (do not keep inside)

3. Give your rose some water (see our watering guide) 

Your rose will be happy in its pot like this for several weeks, or up to two years if delivered in a willow basket. Water regularly, and repot or plant into your garden when convenient. For further guidance, please see our detailed help & advice pages. 

No, please do not keep your rose inside at any point of the year. Our roses are fully hardy and need to be outside all year round. Bringing them inside, or even sheltering them in a garden shed over the winter, will disrupt the growing cycle and affect the health of your rose.

Yes! Roses are fully hardy plants and need to be outside all year round. Bringing them inside, even into a garden shed/greenhouse for shelter, will disrupt their growing cycle and affect the health of your rose.